Delivery Policy

We promise we will always be respectful of you and that we will treat your work with care. If we make a mistake we’ll fix it. We won’t hit you with surprise charges or perform unnecessary work and we’ll always keep you “in the loop”.  In short, we will treat you fairly and honestly as partners in our mutual success.

General Policies

We keep your information strictly confidential. We do not give out Client information to any other parties without explicit consent, except when we receive a request for information by a public authority.
We reserve the right to claim compensation for any damages occurred due to customer liability.
We reserve the right to change our published rates at any time.
We will always inform you before the change occurs.
We reserve the right to charge for any service that we provide by phone, over the Internet or in-person.
We will always inform you before the charge is incurred.
We charge for any extra service, contact us if you have special needs.
We do our very best to provide reliable solutions but due to the nature of the industry results cannot be guaranteed.
We will do everything we can to preserve your data.
Vedova Sagl liability is limited to the value of the compensation that a customer paid for service and/or merchandise.

Customer Responsibilities

You will do your best to provide us with as much information as possible so that we can provide the most cost-effective and appropriate solution for your needs.
You have the full responsibility for ensuring you have viable backups of your data before requesting service.
You agree that you will always have properly owned or licensed datas. You understand that we may refuse service if datas does not appear to be properly owned or licensed.
If you use our service then you acknowledge and agree to accept sole responsibility for the content that was, is or will be posted. Vedova Sagl accepts no responsibility whatsoever for content that may be posted. Please read our Terms of service page for more information.

Accounting and Merchandise Policies

We reserve the right to charge for any services we provide when dealing with warranty issues on your behalf. No warranty is provided on results.

Cancellation Policy

We work hard to schedule our time effectively to provide the best possible service for our clients.  Therefore, we respectfully request that you give us sufficient notice prior to cancelling a service.
We ask that you provide a minimum of 30 business days’ notice in order to avoid a cancellation penalty.
Please refer to our Refunds & Cancellations page for full instructions and details.

Exclusion Policy

If you are located or resident or citizen of the following countries, the service will not be provided in any circumstance:

North Korea (DPRK), Sri Lanka, Pakistan, Iran, Yemen, Syria, Ethiopia,
Serbia, Tunisia, Botswana, Ghana, Cuba, Bahamas, Trinidad and Tobago,
Armenia, Azerbaijan, Belarus, Burma, Congo, Eritrea, Lebanon, Libya,
Guinea, South Sudan, Sudan (North), Venezuela, Zimbabwe, Iraq, Somalia,
Afghanistan, Argentina, Burundi, Macao, Rwanda, Tanzania, Uganda, Ivory
Coast, Liberia, Sierra Leone, Burkina Faso, Cape Verde, Gambia, Mali, Laos,
Niger, Nigeria, Senegal, Togo, Bosnia and Herzegovina, Moldova, Angola,
Montenegro, Burundi, Central African Republic, China, Conakry, Crimea,
Egypt, Guinea-Bissau, Haiti, Israel, Myanmar, Russia, Saudi Arabia,
Thailand, Sevastopol, Sudan, South Sudan, Ukraine, Georgia, Bangladesh.

Questions?

If you have any questions now or during your visit, please contact us.

Vedova Sagl makes every effort to provide products and services that are appropriate for a customer’s stated requirements. However, all products and services are provided “as is” without warranty of any kind, either express or implied, including but not limited to, all implied warranties and conditions as to merchantability, and fitness for a particular purpose. In no event shall Vedova Sagl be held liable for any direct, indirect, incidental, economic or consequential damage rising out of the use of or inability to use such supplied products and services even if advised of the possibility of such damages.