Refunds and Cancellations

How the customers could withdraw for the services and could they be refunded?


Refund Rights

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  1. Refunds are discretionary unless stated otherwise in our terms of business. All requests for a refund will be considered on their merits, so please ensure you submit all relevant information and copies of correspondence and other documents when making your request.
  2. Requests for refunds should be sent as a logged enquiry to the Customer Care Team from the support section of your Client Area.
  3. We will endeavour to deal with requests for refunds within 15 working days.
  4. Where you have terminated your agreement with us the particular provisions relating to your liability on termination will apply.

Cancellation Rights

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Instructions for cancellation
(including if you are a Consumer and you have changed your mind).

You have the right to cancel your contract within fourteen (14) days without giving any reason.

To exercise the right to cancel, you must inform us at Vedova Sagl, Corso San Gottardo 46e, 6830 Chiasso, Switzerland of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or via your Client Area). This does not include informing us via social media platforms or in person.

You can electronically fill in and submit any other clear statement through your Client Area. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation via a ticket in your Client Area without delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.